Hotel Receptionist

Hospitality is evolving.
So is your career.

Sheraton Laval

Located in the heart of Laval, the Sheraton is a must‑visit destination for both travelers and major events. With one of the largest convention centers in the region, elegant spaces, and renowned service, our establishment offers a dynamic professional environment where excellence, collaboration, and culinary expertise take center stage.

We are looking for a welcoming, professional, and dedicated Hotel Receptionist, ready to deliver an exceptional guest experience, embody the hotel’s identity, and play a key role in the evolution of our establishment.

Who are we?

Us: Groupe Hôtelier Grand Château, bringing together the Sheraton Laval and Ômage Montréal, Laval. With more than 40 years of expertise and excellence in hospitality and customer service.

Our mission: As creators of memorable experiences, we focus on every detail to exceed expectations. The quality of our food and beverage offerings, as well as our facilities, remains at the core of our priorities.

Our Values:
G – Growing together
H – Hospitality is our priority
G – Guarantee of excellence
C – Creator of experiences

Why join us?

• Opportunities for advancement
• Group insurance program and simplified pension plan for full‑time employees
• Meals, uniforms, and dry cleaning provided
• Travel program offering preferential rates with the largest hotel chain in the world, Marriott, for you, your family, and your friends
• Corporate discounts (cellphone, wellness, leisure)
• Access to the company gyms
• A modern, newly renovated environment ideally located in the heart of Laval
• And much more!

Your mission within the team:
As a Receptionist, you provide a warm and professional welcome while anticipating guests’ needs. You handle arrivals, departures, reservations, and billing, assign rooms, and provide information about the hotel and the region. You prepare daily reports, manage special requests, and resolve delicate situations. You apply current policies, collaborate with all departments, and contribute to delivering an exceptional guest experience.

Your signature welcome:

• Professional or college diploma in accommodation or hospitality
• At least three (3) years of experience in a similar position or in customer service
• Fully bilingual (French and English, spoken and written), due to regular verbal interactions with an international clientele
• Strong computer skills (Excel, Word)
• Knowledge of the Lightspeed system is an asset
• You are available during the day, in the evening, on weekends (Saturday and Sunday mandatory), on holidays, as well as one full weekday.

Ready to join a team that raises the standards?
We look forward to meeting you.

We thank all candidates for their interest in Groupe Hôtelier Grand Château. Only those selected for an interview will be contacted.

Masculine wording is used in this text solely to simplify reading, without discrimination.

Hourly rate after probation: $29.01